Sunday, 16 October 2016
6mm wargame companies and their lack of customer service!
Some time ago I remember speaking to Jon about his frustrating experience with Heroics and Ros.
Jon had placed an order, the money had been taken out of his account and yet he was expected to sit and wait with no communication whatsoever for his order to arrive whenever Andy Kirk could be arsed making it.
Jon was never really considered in the equation only that the money he parted with was now in the hands of Mr Kirk. Jon tried to contact Andy for an update but I think in the end he said enough was enough.
Jon has since been purchasing his 6mm from Baccus and I understand that he has received better service but not sure of late as to how this service has been?
Here then is my story....
I too had enough of Andy Kirk and his shit customer service. As you know I told him what I though about his customer service, that's the type of guy I am!
Since then I have placed a few orders with Baccus and have noticed a deteriorating level of service from them.
I was used to waiting a maximum of two weeks for a delivery, no matter how large.
Last Month I ordered the paltry sum of 2 packs of WW2 British Para Mortars. That's less than 20 figures. I also ordered a pot of wash and some scatter.
I waited for a Month before e mailing and then the goods arrived. Shocking.
To add to my frustration I placed an order with Rapier on 12th September for a Gaul army.
The £65 quickly left my account and here we are on the 16th October and I have still not seen the goods.
I actually e mailed Rapier on the 29th September and was told in writing that the order would be shipped out commencing 3rd October.
Last Thursday I sent another e mail requesting an update.
They never bothered to reply
I have decided that if it does not show up tomorrow I will take this up with Pay Pal disputes and get my money back.
Perhaps this is just me but from where I am sitting the service from these manufacturers is nothing short of woeful.
Heroics and Ros - let's not mention them....
Rapier Miniatures - NEVER AGAIN.
Baccus - not far behind.
I am afraid that I am done with these three companies. Maybe it is because Pete Berry is having to look after his kids and he continues to employ the Egor to cast his orders.
Baccus have certainly been at the forefront of 6mm in terms of improving the range of figures available over the last few Years but........
Better marketing and better website plus loads of new releases = more demand
Too much demand - not enough resources to handle demand = longer lead times = more pissed off customers
As for Andy Kirk, he can be forgiven as he is more interested in his day job.
Rapier miniatures are an abomination of a company.
I will end my rant by stating that companies like Adler Miniatures lead my example.
As far as ranges go Adler offer a huge Napoleonic range plus a great WW2 range and then they do 10mm stuff too.
Never had to wait more than 3 weeks for a large order, ever.
It's worth a mention that I have ordered from Magister Millitum and Pendraken fairly recently and have received my order within 2 weeks.
The problem for me now is that I have no confidence ordering from these people and I can't see another pathway in front of me.
As I am looking at ancients again I will switch to 10mm, that's cast in stone.
Micro armour - well I have enough to be happy with. I have a WW2 British Army, a WW1 British and German Corps and have my WW2 Paras. That's a result for me.
As for Heroics & Ros, Baccus and Rapier, yes they may sell nice shiny 6mm figures but from my own experiences with all of them they have all failed to provide what I believe to be a decent level of customer service.
People say as you get older you become less tolerant!